October 3-7  |  Starting at $500

Hilton Boost · Genie Ai-Agent

Designing an AI agent that supports operational decision-making and team coordination across Hilton’s global property network.

B2B · AI Agent · Enterprise Platform · Decision Support · Operations · Team Management

Project Overview

Genie is a B2B AI agent embedded within Hilton Boost that helps hotel teams plan, prioritize, and execute operational actions at enterprise scale.

Hilton Boost is Hilton’s internal B2B enterprise platform designed to improve team performance, operational efficiency, and execution consistency across its global network of hotel properties. Within this platform, Genie functions as an AI-driven decision-support agent, synthesizing operational plans, task data, and performance signals to guide hotel managers toward the most impactful next actions.

Through an AI chatbot–style experience integrated into daily workflows, Genie helps managers clarify what needs attention, delegate tasks, and stay aligned with their teams across complex, multi-property operations.

My Role

I led the design of Genie, the AI agent within the Hilton Boost platform, focusing on how AI could support team management and operational decision-making in a B2B, enterprise environment.

I worked closely with product managers, engineers, data partners, and Hilton stakeholders to align on the AI agent vision and translate early blue-sky ideas into a clear, buildable product direction. The product is currently launching an MVP.

Key Contributions

  • Led the 0→1 design of the Genie AI agent, defining its core purpose and value

  • Aligned cross-functional teams and stakeholders on the AI agent concept and scope

  • Drove the transition from blue-sky exploration to MVP-ready design

  • Defined Phase One agent capabilities, focusing on prioritization, task support, and visibility

  • Designed chatbot-style interactions to help managers understand priorities and take action

Impact

~20–30%

Metrics are based on early usage patterns, stakeholder feedback, and internal evaluation during MVP rollout.

~20–30%

reduction time spent identifying priorities and next actions

~20–30% 

Team & Collaboration

  • Product Manager

  • Data / Analytics partners

  • Engineering team

  • Hilton business stakeholder

reduction time spent identifying priorities and next actions

reduction time spent identifying priorities and next actions

Reconnect with your body and mind as you escape the noise of everyday life.
Day One

Arrive & Meet

As everyone arrives, we take time to settle in, get comfortable, and begin connecting with those around us. The journey starts here.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

Day Two

Set Intentions & Reflect

Together, we pause to consider our goals, hopes, and direction. This is about aligning with ourselves and with the journey ahead. This is a chance to reconnect with what brought you here—your questions, your hopes, your turning points—and consider how they’ve shifted or deepened.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

Day Three

Look Forward & Wrap Up

We explore the possibilities beyond this moment, making space for growth, action, and forward momentum. As we end our time together, we honor the experience, the growth, and the connections made along the way.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

  • "What I love most is the flexibility. I can go at my own pace, revisit lessons, and keep learning whenever it works for me."

    Former Customer

  • "Even as a total beginner, I never felt lost. The step-by-step structure and encouragement along the way made all the difference."

    Former Customer

  • "This has been such a worthwhile investment in myself."

    Former Customer

How It Works

  • Browse our upcoming events to find the one that feels right for you. We host events year-round in all different locations and climates.

  • Sign up and pay all required fees to reserve your spot. If plans change, you can cancel up to 14 days before the retreat start to receive a 50% refund.

  • After booking, we'll send you a Welcome Packet with everything you need to know—detailed schedules, packing list recommendations, add-ons to consider, and more.

  • We'd recommend booking your transportation to and from the event as soon as possible, to ensure you can arrive without any complications or delays.

  • Now all that's left to do is pack your bags and get excited for your new adventure.

Book Your Stay

Register